Contact Us
Support for Xcelo—video feeds, account access, and policy questions.
Support email
For account issues, playback problems, or general questions:
support@xcelo.appInclude your registered email (or phone, if you use it to sign in), a short summary, and screenshots if relevant. We do not handle requests for cash, gifts, or in-app "rewards"—Xcelo's engagement statistics are non-monetary; see Terms & Conditions.
Business information
App / product name: Xcelo
Platform: Web and mobile applications (as published)
Service type: Signed-in video platform with Entertainment (Home), Education, and Shop (e-commerce themed) feeds, optional engagement statistics and category rankings for community comparison only—not gifts, prizes, or redeemable balances.
Contact email: support@xcelo.app
Support hours: Monday to Friday, 9:00 AM to 6:00 PM IST (business days)
Typical response time: Within 24–48 hours on business days
Common topics
- Account & login: Sign-in failures, password reset, profile updates.
- Feeds & categories: Why a video appears under Home, Education, or Shop; how tags work.
- Results & Topics: Questions about displayed counts or rankings (informational only; see How Xcelo Works).
- Playback & technical: Videos not loading, errors, app crashes.
- Privacy & data: Access, correction, deletion requests, and privacy concerns (Privacy Policy).
Before you contact
You may find answers faster here:
- How Xcelo Works — Categories, ads, and how statistics are counted.
- Privacy Policy — What we collect and why.
- Terms & Conditions — Acceptable use and limitation of engagement features.